FREQUENTLY ASKED QUESTIONS
You can contact our customer service online or contact email support@tuyna.com
Shipping time to North America: 15-20 days
Shipping time to South America: 25-40 days
Shipping time to Asia: 10-15 days
Shipping time to Europe: 15-20 days
Shipping time to Oceania: 20-35 days
Shipping time to Africa: 30-45 days
We are not responsible for undeliverable address. We reserve the right to charge the shipping fee again for returned items due to wrong address.
Item will be sent out by within 120 hours after clear payment (excluding weekend & holiday).
Occasionally, it may delay due to your local Customer clearance. If not get item after 60 business days, please contact us to solve it.
We are not responsible for duty or taxes of your country.
Usually we use ordinary express delivery. If you have any requirements for the shipping method, you can contact customer service. We will shipping according to your requirements.
Please contact our customer service to cancel or change your order.
The warranty period of our products is 12 months.
You can return the product to our address. But we don’t bear the return shipping fee. When we receive your package, we will return your money in 7 days.
Recipient: Hua sha sha
Phone: (+86)-13689534075
Address: No.3 Chunchao Road, Niansanli, Yiwu, Jinhua City, Zhejiang Province, China
Zip: 322013
Wholesale:
If you are retail dealers or want to be distributors please e-mail (support@tuyna.com) to us to acquire our standard quotation list. Or add interesting item and quantity to your cart, we will quote for you asap. We will be much appreciated that we can have some initial information of your company and market.
Thanks again for your cooperation and we look forward to doing business with you.
STILL HAVE QUESTIONS?
CONTACT US support@tuyna.com